Central Bank of Nigeria, CBN has warned that it would no longer
tolerate complaints from commercial bank customers over payment of
mutilated notes whereas mint notes found their way to the black
marketers who sell them out for spraying at social functions.
Director, Branch Operations Department, Mrs. Tope Omade who gave the
warning during a one-day Customer Forum held in Asaba promised that CBN
continue to beam its search light on commercial banks and other allied
banks as well as officials of such banks who are involved in the sharp
practices of hoarding mint notes and selling same to black marketers,
just as she condemned the attitude of some Nigerians who still indulge
in spaying naira at social functions in violation of the law banning
spraying of the currency.
to her, “no bank should henceforth pay customers with unfit and
mutilated notes. Plans are on to ensure that strict sanctions were meted
out on commercial banks that are still dispensing bad, unfit and
mutilated currency notes to the public.
have the serial numbers of all the mint notes in circulation and we are
going to make sure that we trace those banks and their officials who
are still involved in the shoddy deals of selling those mints to black
Asaba Branch Controller of CBN, Dame Elizabeth Oyibo-Agu in her
key-note address on ‘Delivering Customer Service Excellence’, tasked
bank officials “to always focus on service delivery, give the best
experience, create unique customer experience, always improve on their
experience as well as accord due respect to their customers with strong
emphasis on their time and opinions”.
forum was attended by representatives of the various commercial banks,
Development Money Banks (DMBs), Micro-Finance Banks (MFBs), Bureau de
Change (BDCs), Ministries, Departments and Agencies (MDAs), among